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Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A pop-up menu will show up. It includes thorough information about all the actions that you can perform on the page in question. Each popup shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich selection of tutorial video clips explaining how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of only reading articles. Thus, anyone can quickly get to know our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you searching for, check out our comprehensive Frequently Asked Questions database, which includes questions asked by real users and offers practical solutions. We constantly update our Frequently Asked Questions database with new questions & answers in an attempt to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions section either, you can get in touch with our great team of customer support engineers available 24-7-365 and eager to help you with any question. Each support ticket you open will be replied to in less than sixty minutes (the average support ticket response time being about 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 330282

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com